Small Business Virtual Services

Business help, where you need it most!

Sometimes all it takes
is a different perspective.

- Complaints Procedure -

We are committed to providing the highest quality of service to all our clients and we are also committed to continual improvement.

When something goes wrong, we need to know about it as soon as possible.

If you are not happy, we are not happy.

We provide our services to benefit our clients and if we have not benefited our clients by the work we have done, then we need to know as soon as possible so that we might rectify the situation, one way or another.

If you have any concerns, please contact us with all the details as soon as possible.

To make sure we have all the information and can review it thoroughly, all complaints must be submitted in writing either by email to:

complaints@sbvs.com.au

or by post to:

Complaints,
Small Business Virtual Services,
PO Box 3303,
Rouse Hill NSW 2155
Australia

We will confirm receipt of your complaint immediately.

We will review your complaint and within 7 working days we will contact you to discuss, our main objective being to achieve an agreeable outcome.

	Small Business Virtual Services *Business help, where you need it most!*	Sometimes all it takes is a different perspective.
Skip to Content Home About Mission Terms of Service Code of Ethics Resources Contact	- Complaints Procedure - We are committed to providing the highest quality of service to all our clients and we are also committed to continual improvement. When something goes wrong, we need to know about it as soon as possible. If you are not happy, we are not happy. We provide our services to benefit our clients and if we have not benefited our clients by the work we have done, then we need to know as soon as possible so that we might rectify the situation, one way or another. If you have any concerns, please contact us with all the details as soon as possible. To make sure we have all the information and can review it thoroughly, all complaints must be submitted in writing either by email to: complaints@sbvs.com.au or by post to: Complaints, Small Business Virtual Services, PO Box 3303, Rouse Hill NSW 2155 Australia We will confirm receipt of your complaint immediately. We will review your complaint and within 7 working days we will contact you to discuss, our main objective being to achieve an agreeable outcome.